Refund policy

At Moxie & Mini, we want your shopping experience to be absolutely perfect. If you are not entirely satisfied with your garment, our team is standing by to resolve any issue swiftly. Please read our guidelines below regarding returns, eligibility, and refunds.

1. General Return Window

We operate a strict 30-day return policy. You have exactly 30 calendar days from the date of package delivery to request a formal return. Once this 30-day window has closed, we are unable to authorize returns, process refunds, or accept liability for any transactional disputes.

2. Product Eligibility & Guidelines

To secure an approved return and full refund, your items must be sent back in pristine, original condition:

  • The clothing must be unworn, unwashed, unaltered, and completely free of signs of wear.

  • Items must show zero traces of cosmetics, perfumes, laundering detergents, pet dander, or odors.

  • All original packaging materials and security/price tags must remain firmly attached.

  • A valid invoice, order confirmation email, or proof of purchase is strictly required.

3. The Return Process Step-by-Step

To open a return request, send an email to info@luminaluxe.com featuring your full name, order number, and a brief description of the items you wish to return.

Important Notice: Packages sent back to our facility without prior email authorization will be automatically rejected and ineligible for financial restitution.

4. Shipping Errors, Defects, and Damages

Please review your shipment immediately upon arrival. If you discover a manufacturing defect, physical damage, or receive an incorrect variant, notify us at info@luminaluxe.com within 48 hours. We will fast-track an evaluation to arrange an immediate, complimentary replacement or priority store credit.

5. Non-Returnable & Final Sale Items

  • We cannot accept returns on chemical goods, hazardous materials, flammable liquids, or gases.

  • All promotional clearance items, markdown sales, holiday deals, and digital gift cards are explicitly classified as Final Sale and cannot be returned or refunded.

6. Exchange Policy

We do not offer direct item-to-item exchanges. The most efficient method to secure a different size or alternative colorway is to complete your current return. Once our warehouse logs your package and approves the refund, you may place a brand-new order on our website: luminaluxe.store.

7. Processing of Refunds & Bank Timelines

  • Inspection Period: Upon arrival at our Providence facility, your package will undergo a thorough quality assessment. We will email you an automated receipt confirmation indicating whether the return has been approved.

  • Original Payment Route: Approved refunds are initiated automatically back to your initial payment method within 3 business days.

  • Financial Institution Processing: Please allow an additional 1 to 3 business days for your credit card issuer or banking institution to post the funds to your statement.