FAQs

Welcome to the Moxie & Mini Help Desk. Below, we have organized immediate answers to our most commonly received consumer inquiries. If you require further personal care, please reach out directly to our Rhode Island support office.

Q: What is the estimated timeline for my delivery?

A: Your total transit framework is broken down into two distinct operational phases:

• Boutique Processing Window: Takes 3 to 5 business days, encompassing precision cutting, garment tailoring, hand-craftsmanship, and an uncompromised quality inspection.

• Domestic Carrier Transit: Takes 6 to 12 business days utilizing priority networks via USPS or DHL Express.

Combined, your total estimated arrival matrix spans 9 to 17 business days. As soon as your packaged garments clear our distribution desk, a tracking link will be automatically transmitted to your registered email via an official Shipping Confirmation Notice.

Q: Which payment gateways do you support?

A: We provide a fully encrypted checkout network supporting all major domestic financial channels: Visa, MasterCard, American Express, Discover, JCB, and Diners Club International. We also support express digital wallets including Shop Pay, Google Pay, and Apple Pay, alongside alternative consumer financing lines such as PayPal / PayPal Credit.

Q: Do you fulfill international orders?

A: Currently, Moxie & Mini focuses exclusively on serving and distributing within the United States market. This targeted domestic approach ensures reliable delivery schedules and high-touch customer support.

Q: I am facing page load issues or site error prompts. How should I proceed?

A: We sincerely apologize for any technical bottlenecks within our interface. We suggest clearing your local internet browser cookies/cache or refreshing the checkout using an alternative device. If the functional error continues to flash, please drop a note to our technical desk at info@luminaluxe.com with a brief summary of the issue so our engineering team can audit and fix it immediately.

Q: I accidentally submitted an incorrect garment size or item. Can it be modified?

A: Please forward an urgent update request to info@luminaluxe.com containing your customer name and official order number. If your communication reaches our desk before the items advance to our tailoring or warehouse fulfillment pipeline, we will gladly modify the size or item parameters for you. Because our distribution team works at peak speeds, please communicate your adjustment immediately.

Q: What are your terms regarding order cancellations?

A:

• Prior to Logistics Hand-Off: If your transaction has not entered the fulfillment tracking phase or tailoring sequence, you can notify us for an immediate full financial refund.

• Post Dispatch / Packages In Transit: Once a parcel is logged into the carrier network, live cancellation is technically impossible. You will need to receive the package and coordinate a standard returns sequence. (Please note that a baseline $10.00 restocking fee applies to standard buyer-remorse returns, which is waived exclusively for verified damaged, defective, or incorrect shipments).

Q: What is the step-by-step method to place an order?

A: When navigating our store and selecting a wardrobe piece you wish to own, choose your color parameter and accurate sizing, then click "Add to Cart" to hold the inventory. Proceed to "Check Out", where you will be guided by our secure interface to input your certified domestic shipping metrics and finalize your invoice details safely.

Q: Are my credit card details and digital metrics fully secure?

A: Absolutely. Moxie & Mini routes all transactional metrics through Shopify's secure global retail architecture. Our storefront utilizes 256-bit SSL financial data encryption—matching the exact military-grade defense matrix implemented by top-tier banking systems. Our company never logs, records, or stores your full credit card metrics or CVV privacy codes.